The Problem
Little Monster House of Play in Essex, a children's soft play center, faced the challenge of adapting to the COVID-19 pandemic by implementing an online food and drink ordering platform. This shift was essential to ensure the safety and convenience of their patrons while complying with health and safety guidelines. The goal was to create a user-friendly and efficient platform that allowed customers to order food and drinks for their children during their visit to the play center, minimizing physical contact and promoting a safer environment for all visitors.
Seamless and convenient solution for ordering food and drinks
To address the needs of Little Monster House of Play in Essex, we developed a web app that offered a seamless and convenient solution for ordering food and drinks without the need for downloading additional applications. This web app was designed to be user-friendly, providing a smooth ordering experience for customers. Furthermore, it integrated seamlessly with their Point of Sale (POS) system and printers, ensuring that orders were processed efficiently and accurately. The result was a slick and easy-to-manage online ordering platform that enhanced the overall experience for visitors while prioritizing safety during the pandemic.
We implemented a custom flow that made it incredibly easy for customers at Little Monster House of Play
To streamline the ordering process and enhance user convenience, we implemented a custom flow that made it incredibly easy for customers at Little Monster House of Play. By integrating Apple Pay and Google Pay, users could complete their orders with just a few clicks, eliminating the need to enter extensive checkout fields. This seamless integration significantly reduced the time required for checkout, allowing customers to complete their food and drink orders in as little as 60 seconds. The focus was on providing a quick and efficient experience while maintaining a high level of security and ease of use.
The platform’s lasting impact on the customer experience.
The success of the online ordering platform developed for Little Monster House of Play was remarkable. Its ease of use and efficiency resonated so well with customers that even after the pandemic, it continued to be a preferred method for ordering food and drinks. Many customers found it more convenient to utilize the platform rather than visiting the till point in person. This enduring popularity highlights the effectiveness of the solution in meeting the needs of both the business and its patrons, emphasizing the platform’s lasting impact on the customer experience.
